If you carry on receiving the goods or service then you will have to organise an alternative payment method. The information you should provide in order to cancel a Direct Debit is: The name of the organisation you are paying While you can’t set up a Direct Debit without the input of the people you are paying, you can view and cancel your Direct Debit directly with us, whenever you like. A regular debit or credit card payment is not a direct debit or a standing order. The instructions to pay direct debit and Direct Debit Guarantee do not mention it. 2. You can easily view or cancel a Direct Debit via our Mobile App or through your Digital Banking. When the Direct Debit is set up, the instruction will be subject to the safeguards assured by the Direct Debit Guarantee, which is detailed at the end of this instruction. Note: Cancellation takes two working days to take effect. The quickest way to report your card lost, stolen, damaged or misplaced is via the mobile app. If the above applies to you, please visit us in branch or get in touch via telephone banking where we will be happy to help. Can I cancel a Direct Debit over the telephone or online? It's a regular payment made from your card, like a subscription to a publication or a service, such as a television streaming package. If not, please contact the company that receives your payment directly and they will arrange to reinstate the direct debit on your account. 1. 1.Go to the app.. 2.Select the card or account and click on ‘Manage my card’. Use your Smartcard to complete the cancellation. If your card is lost, stolen or damaged. You will see the detail of the direct debit, and the option to cancel the direct debit will appear at the bottom of this screen; Viewing and cancelling existing direct debits online. Four things you need to know about cancelling Direct Debit payments. Remember that cancelling the Direct Debit simply stops payments from going to the organisation you are paying. Welcome to Royal Bank of Scotland. When switching direct debits, only one payment is ever taken, and this will be in line with your new direct debit details. What information should I provide in order to cancel? View or cancel a Direct Debit . If you've got a payment due in the next two working days from this Direct Debit, please contact your customer service team. Visit today to see how we can serve you. If a customer asks you to cancel a mandate make sure they also notify their bank. Select the direct debit you want cancelled. Select 'Cancel Direct Debit' or 'Back' to return to the previous screen. Your customer can cancel a Direct Debit mandate at any time either by informing you directly or through their bank. Direct Debits and Standing Orders set up through your bank account can be cancelled simply using your Mobile App or Online Banking. 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